Amdocs Careers 2022 – Off Campus Jobs, Walkin Drive, Recruitment, Careers, Eligibility, Salary, Skills, Selection Process : Amdocs company is going to recruit candidates for graduates through off campus. The candidates who are completed in BE/B.Tech, ME/M.Tech, MCA, Any Degree Branches Eligible to apply. Here you can check Amdocs address, date of interview, eligibility details, interview syllabus, selection process, apply link, application procedure details are given below.
Amdocs Careers 2022
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Amdocs Careers 2022 Details
Company Name Amdocs
Name of Post TBO Analyst
No Of Post Not Mentioned
Who Can Apply ? B.Sc/BCA/M.Sc
Which Batch Students Eligible 2021 Batch
Job Location Pune
Salary Rs 4.5 LPA – Rs 12 LPA ( Depends on Interview )
Application Mode Online
Last Date To Apply Not Mentioned
Job Description For Amdocs Careers 2022
You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.
You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.
You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs.
You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.
You will update checklists for quality assurance and progress tracking, following standard operating procedures.
You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
You will ensure crystal clear communication and documentation as a point of contact.
You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.
You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities.
Skills Required For Amdocs Careers 2022
2021 Batch : BSc, BCS, BCA & MSc (CIS & IT streams only)
55% throughout academics, with no gaps or breaks/year down
Excellent communication skills
Location – Pune
Selection Process For Amdocs Careers 2022
Aptitude Written Test Online
Documents to be Carried for Amdocs Careers 2022
You should carry a copy of the Latest Resume.
Aadhar Card (original and photocopy) with three passport size photographs are must.
You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport.
Students should have all the essential educational certificates along with the xerox copies.
How To Apply For Amdocs Careers 2022
Step 1 : Eligible candidates apply this drive online by below link
Step 2 : Complete Application Form and Submit Your Resume Along With Cover Letter
Step 3 : After Completing Above 2 Steps You Get Interview Call Letter and Crack The Interview
Note : Apply The Job Before Link Expires.
Apply Now _Click Here