Amdocs off campus Pune 2022|Technical & Business Operations Analyst|BE/B.Tech |2021/2022

Amdocs off campus Pune 2022 Job Description

• You will perform ticket analysis, service interruption analysis, triaging of issues, and follow-up with relevant teams for resolution.   
• You will ensure that all required ticket information is available for further analysis (for example, screenshot of error and customer ID) and run methods and procedures to provide resolution to known/recurring issues.          
• You will apply your skills to effectively use the existing knowledge base and documentation for quick-win and first-level resolution.
• You will perform queue management for assigning tickets to other teams, and follow up for timely resolution while keeping track of SLAs. 
• You will ensure timely resolution or escalation within the agreed SLA. This includes creating a positive customer support experience and building strong relationships through understanding the problem, communicating promptly on progress, and handling customers with a professional attitude.          
• You will update checklists for quality assurance and progress tracking, following standard operating procedures.
• You will ensure the seamless handover between shifts and monitor and publish the SLA achievement by keeping track of all KPIs.
• You will ensure crystal clear communication and documentation as a point of contact.
• You will perform validation, verification, and correction, wherever applicable, of artifacts of the system (reports, bills, event records, screens, and so on). You will report and properly document any errors that are detected.        
• You will perform basic software system operations, using the online screen, running maps and jobs, basic configuration/installation, and taking backups.
• You will work on fallouts from various applications, journalize manual billing requests, process payments, and customize miscellaneous activities. 

Skills Required For Amdocs off campus Pune 2022

• Recent graduates and/or equivalent education.
• Must have minimum 1 to 1.5 years of technical support experience
• Excellent communication skills especially in servicing international customers, Fluency in English. (Written & Verbal)
• Good knowledge of ITIL fundamentals. 
• Must have experience in providing telephonic support to End users for IT Service Desk support
• Hands On experience working with remote support tools like Bomgar, Windows Remote Desktop (RDP)etc.
• Good knowledge of functioning & troubleshooting of Microsoft Windows 10 and MAC Operating System
• Good knowledge of functioning & troubleshooting of Microsoft Office 365 Products (Outlook, OneDrive, Word, Excel, PowerPoint, OneNote, Microsoft Teams, To Do, etc.) 
• Good knowledge of functioning & troubleshooting of Microsoft Messaging & Collaboration Services such as exchange, Mailbox on cloud, Mailbox on Prem, ActiveSync, Email on Mobile, Skype, Meetings & Calendars.  
• Good knowledge of functioning & troubleshooting of Microsoft Directory Services using Active Directory (Creating and managing user accounts, Different types of user profiles, local and domain accounts, manage users, contacts, groups and computer objects, Creating and managing security groups and OUs) 
• Good knowledge of functioning & troubleshooting Virtualization, Vcenter, VMware horizon client, Citrix environment, VDIs, Citrix desktops & Published applications. 
• Good knowledge of functioning & troubleshooting of Antivirus and Data loss prevention software such as Windows Defender, Forcepoint etc.   
• Good knowledge of functioning & troubleshooting networking issues for Internet, Intranet, LAN, WAN, WIFI, IP, DNS, DHCP etc.
• Good knowledge of functioning & troubleshooting of software and 3rd party applications, Installation/Uninstallation, performance issues. 
• Good knowledge of functioning & troubleshooting of Windows update issues, installation/uninstallation, Performance issues. 
• The ability to effectively diagnose hardware issues for Laptop, Desktop, Printers.
•  Follow all procedures laid out for the Service Desk on a day-to-day basis
• Use the Service Desk knowledgebase to resolve technical issues & escalate issues to relevant teams at the 2nd level when required
• Attend technical & process training sessions as planned by the GL
• Ability to Work in rotational shifts to provide 24×7 support to Amdocs customers

Selection Process For Amdocs off campus Pune 2022

• Aptitude Written Test Online
• Group Discussion
• Technical Interview
• HR Interview

Documents to be Carried for Amdocs off campus Pune 2022

• You should carry a copy of the Latest Resume.
• Aadhar Card (original and photocopy) with three passport size photographs are must.
• You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport.
• Students should have all the essential educational certificates along with the xerox copies.

How To Apply For Amdocs off campus Pune 2022

• Step 1 : Eligible candidates apply this drive online by below link
• Step 2 : Complete Application Form and Submit Your Resume Along With Cover Letter
• Step 3 : After Completing Above 2 Steps You Get Interview Call Letter and Crack The Interview

Note : Apply The Job Before Link Expires.