Home OFF-CAMPUS Zoom Off Campus Drive 2022 | Service Engineer | BE/B.Tech – CSE,IT,ECE

Zoom Off Campus Drive 2022 | Service Engineer | BE/B.Tech – CSE,IT,ECE

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Zoom Off Campus Drive 2022: Zoom helps people stay connected so they can get more done together. From meetings, chat, phone, and webinars to conference room systems and online events, Zoom powers all your communication needs. Our secure, reliable video platform offers a high-quality experience that is easy to manage, use, and customize.

Official Website-www.zoom.us

Zoom Off Campus Drive 2022
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Zoom Off Campus Drive 2022 :

  • Company Name: Zoom Video Communications
  • Job Position : Service Engineer
  • Country/Region: IN
  • Qualification: BE/B.Tech
  • Branch: 2022 Batch
  • Job Location: Bengaluru
  • Full-Time/Part-Time: Full-Time E
  • Experience : 1-2 Years
  • Salary : Rs 4.5 LPA,Service Engineer

Job Description For Zoom Off Campus Drive 2022 :

  • As an escalation point, you will work closely with the Support, Product, Platform, Engineering, and Technical Operations teams as escalation engineer for support teams to identify problems, hypothesize on root cause, test issues, manage the bugs ticket queue, and whatever is required to resolve issues rapidly and get our customers back on track. The role requires that you can easily transition between speaking with Engineering, Developers and customers (both technically skilled and novices).
  • You are smart, resourceful, and a team player excited to solve problems, advocate for customers, and amplify ZOOM’s core values. Above all, you like to relentlessly pursue customer delight!

Responsibilities :

  • Monitor and manage service quality.
  • Take end-to-end ownership of customer issues, including initial troubleshooting, identification of root cause and issue resolution.
  • Collect information and document bugs with Engineering for product issues that are impacting customers. Build process or troubleshooting documentation in the support knowledge base. Deliver against customer experience and efficiency targets.
  • Collaborate with multiple tiers of support, act as an escalation point, and investigate complex/corner issues.
  • Assess and prioritize customer cases to ensure timely response and resolution according to service standards and best practices, with an emphasis on escalated cases.
  • Meet or exceed customer expectations on response quality, timeliness of responses and overall customer experience. Serve as internal and external point of contact on customer matters and ensure customer issues are resolved as expediently as possible.

Skills Required For Zoom Off Campus Drive 2022 :

  • Good Written and Verbal Communication
  • Knowledge of Support in IT Field

Selection Process For Zoom Off Campus Drive 2022 :

  • Aptitude Written Test Online
  • Group Discussion
  • Technical Interview
  • HR Interview
  • Documents to be Carried for Zoom Off Campus Drive 2022 :

    • You should carry a copy of the Latest Resume.
    • Aadhar Card (original and photocopy) with three passport size photographs are must.
    • You need to carry any Government Certified ID Proof like the PAN, Voter ID, Passport.
    • Students should have all the essential educational certificates along with the xerox copies.

    How To Apply For Zoom Off Campus Drive 2022 :

    Eligible candidates apply this drive in online by the following the link ASAP. Venue details will be shared to shortlisted candidates through e-mail.

Apply Now_Click Here

 

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